Episodes

When your firm receives a call, how is it handled? Does it go to an automatic receiver, or does a receptionist answer it? What is the conversation like? Do you think your firm makes a good first impression, or do you lose more potential clients than you gain?  In this episode, we have a conversation…

In this episode, we have Marissa Portuondo from streamlined.legal to discuss one particular firm's journey to improving its intake process. The case studies involve real, small to mid-sized law firms that were struggling with their growth, intake, employee management, and more. With streamlined.legal’s help, these firms have been able to take beneficial action toward success,…

In this episode, Mark talks about one of the most mission-critical systems for any law firm - email. Email is a system that doesn’t get the respect it deserves and is often overlooked. However, there are some things to consider before diving into using email in your law firm. Mark shares all the important information…

In this episode, we are breaking down flat fees! Flat fees serve as a great opportunity to provide more certainty and benefit to your client. They are also beneficial to you if you understand how much time, effort, and expenses go into every case. It will take a little work to know how much you…

In this episode, we discuss the book, “The Checklist Manifesto,” by Atul Gawande. Gawande is a doctor, so the majority of his examples are from a doctor’s perspective. However, many concepts are transferable between industries, including the legal field. Listen in as we go into where checklists came from, how they are beneficial, and their…

Can you believe we are already celebrating the second anniversary of Your Law Firm Is a Business? We certainly can’t! In this episode, we spend some time reminiscing on the past two years of episodes and going over a few of our favorite moments. We will wrap up by discussing what we anticipate for the…