Q&A With Mark and Melanie of Your Law Firm Is a Business Take It to the Next Level
In episode 85 of Your Law Firm Is a Business Take It to the Next Level, the hosts responded to a few listener questions. These episodes are always fun and educational for the hosts and the listeners. If you ever have questions for Mark and Melanie, you can email us at [email protected] or tweet us at nextlevel_legal. Below are the three most recent questions and answers from episodes 75 – 84.
Question: What the heck is a non-attorney salesperson? How can they handle scheduling consults for me?
Answer: A non-attorney salesperson is exactly what it sounds like – a person that is not licensed as an attorney that is selling your legal services. One of the biggest benefits of using a non-attorney salesperson is that they cannot give legal advice away for free if they are purely selling.
Giving someone else access to your calendar can be scary. A scheduling tool is key because it gives you more access than you lose. Learn more in Episode 21: What You’re Missing By Not Using A Scheduling Tool.
Question: I need to take away billing from my Office Manager. It will cause friction because she wants to keep it under her control, but it’s not worth her time. Any time she is sick or out, billing stops. This causes cash flow problems. Got any tips for dealing with this?
Answer: Change is not easy – and this is true for some people more than others. The hardest part is when you, as the business owner, are ready to make a change, and your team is not. There are really only three options: (1) don’t make the change, (2) prepare them for the change, or (3) get rid of the staff.
Question: How do I hunt for things to “zap” on Zapier? I’m scared that I’m all over the place and that this will cost me a fortune. There were several “zaps” that felt like bandaids. Did I screw this up?
Answer: I firmly believe there is no such thing as too many zaps, although you can have too many zaps at once. The truth is that as you set up these zaps and start using them, they will break or won’t work the way you anticipated right out of the gate, so you will need to use them a bit and make adjustments as you go.
And that’s true of a lot of changes, not just new zaps. The small incremental changes that we make on a regular basis usually have a much bigger effect overall than the large overall ones that we make a couple of times a year.
If you want to learn more about running your law firm like a business, check out https://www.nextlevel.legal/episode/lfn085.